Top 14 Intercom alternatives and competitors for 2024

Delivering a great customer experience (CX) can set you apart from competitors. Empowering agents with the necessary tools can make their jobs easier and create an environment that boosts the customer and employee experience.

Our guide to Intercom alternatives makes it easy to compare competitors so you can choose the perfect customer service software for your business.

Intercom provides software that specializes in chat and messaging. It includes solutions for marketing, product onboarding, customer support, and sales. Intercom offers a ticketing system and shared inbox that allows agents to handle customer requests. The software also comes with basic reporting, automation and AI, and some apps and integrations.

However, Intercom comes with its share of limitations. For businesses looking to upgrade their customer experience software, here are a few reasons businesses choose alternatives to Intercom:

• Intercom supports a wide variety of use cases, which means you may not receive the same level of expertise as platforms that specialize in customer service and experience.
  
• Some businesses experience challenges with scaling Intercom. That leads to additional costs from switching to a solution that meets your needs.
  
• Intercom’s reporting features aren’t as advanced as competitors, limiting essential insights you need to make business decisions.
  
• Intercom offers a limited self-service product, missing features including advanced workflows to streamline the process of keeping content updated.
  
• Intercom's conversation management can be frustrating for users, missing enhancements and support tools offered by alternatives

More in this guide:

• Best Intercom alternatives and competitors at a glance
• A deep dive into the top 14 alternatives and competitors to Intercom
• Frequently asked questions
• How to choose the best alternative to Intercom