The agenda and lineup of speakers for the Zendesk AI Summit has been released. The event will showcase emerging trends, powerful insights, and sessions led by industry leaders, including award-winning journalist Kara Swisher and former Editor in Chief of Fast Company Stephanie Mehta. Attendees will also get an exclusive preview of Zendesk’s AI innovations that are transforming customer experience (CX).
Zendesk customers known for their best-in-class CX operations will share the challenges and triumphs of their AI journeys, providing practical guidance to navigate this new era of advanced technology. Additionally, attendees will benefit from hands-on discussions about the practical applications of AI.
The list of speakers include:
- Kara Swisher, New York Times bestselling author, host of On with Kara Swisher and Pivot podcasts, and Editor-at-Large at New York Magazine
- Brent Pliskow, GM and VP of Customer Support at Upwork
- Stephanie Mehta, CEO of Mansueto Ventures and former Editor-in-Chief of Fast Company
Zendesk Chief Technology Officer Adrian McDermott and Senior Vice President of Product Lisa Kant will unveil the company’s latest AI innovations, including the next evolution of AI agents, the agent copilot, and an enhanced AI platform. They’ll also outline the vision to revolutionize CX through a balanced blend of human-centered experiences and AI advancements.
The Zendesk AI Summit will be held on October 9 in New York City. Apply to attend here. A digital component will also be offered on October 15. This includes a keynote by bestselling author Adam Grant, who will lead a discussion on the impact of AI on the workplace and how leaders can empower their teams to embrace change. Additionally, select sessions will be accessible on-demand and several broadcasts will be in English, complemented by local language closed captioning. Register for the digital keynote.