Hide Ticket Fields

I've been using it for years - simple and effective, delivers what it promises.

Simple app that does just what we needed, triggers create the data for fields that cannot be changed by agents for reporting purposes.

The app's proposal is very good, but unfortunately we have cases of instability in which the hide field appears, for both admins and/or agents. We have around 700 agent licenses, and we are hiding only 2 fields. On different occasions, and not for any specific agent or for a specific group, this problem occurs.

It was able to do what exactly we needed done - hiding fields which agents do not need to see to declutter the left panel. Amazing!

I used it to hide two fields "assignee" and "group", but when I stopped using the app, the two fields did not reappear in manage ticket forms as available and I cannot use those fields to create new ticket forms! Now I am waiting for a solution from Zendesk. Do you know what causes the problem?