Geckoboard for Zendesk Chat

We’ve been using Geckoboard for Zendesk Support and we’ve been extremely satisfied with how it helps us visualize and understand our data. 💡 The dashboards are clear, insightful, and make it easy to spot trends and track key metrics — this has been incredibly valuable in helping us stay on top of performance and make informed decisions. ✅ On top of that, the Geckoboard support team has been outstanding — resolving our issue in under an hour. Highly recommended for anyone using Zendesk in a customer support environment! It’s a powerful tool that adds real value to your workflow.

We use Geckoboard to visualize various metrics, providing live monitoring of our agents' workload, different teams, and performance evaluations. The ability to integrate it directly into Zendesk via the iFrames app makes it even more valuable for our agents. We are extremely satisfied with the tool—it’s a fantastic way to display KPIs in a clear and accessible way. The Geckoboard support team has been outstanding, even implementing a missing metric for us in record time. Exceptional service—thank you!

Great link for getting data into Gecko dashboards. Small issue with dashboards not updating but Gecko support fixed within the hour.

Highly recommend Geckoboard for how easy it is to create reports in Zendesk. Way easier than Zendesk Explore!

We have been using Geckoboard for over 5 years and love the transparency it gives our customer service team. The dashboards are displayed on TV screens throughout the contact centre and allow everyone to see what workload there is and how happy our customers are. Support agents work as a team to meet the targets on the screen and schedule breaks depending on workload and staff available. A very useful tool for team leaders and agents alike.