Ada for Zendesk Chat

I've had the pleasure of working with the Ada team for over 3 years, and I've consistently been impressed by their innovation and high-quality solutions. The AI Agent has elevated Ada's capabilities to a whole new level, both in conversational flow and reasoning, boosting automated resolution rates to levels we once thought unattainable. The admin UI is great and always improving, the Zendesk integration is seamless, and its various bot utilities and HTTP blocks provide the versatility to handle any challenge.

good

ADA has been a game changer for the way we now manage our customer interactions. It's been a very beneficial tool in handling inbound inquiries, and we still have a lot more to possibilities to explore to increase the bot's performance. Would highly recommend!

The interface and ability to program the bot was very intuitive. The possibilities for multiple options and integration are endless. We've only scratched the surface of all the ways ADA can assist our customers in a more user friendly interaction. The deflection rate of customers coming through ADA is as advertised.

Working with the ADA team to get our company set up was a complete joy. Their team worked hand in hand with my own to create a chatbot that was able to serve our customers at a high rate keeping our support agents from having to worry about the simple cases that can sometimes dominate their days. They also are willing to make themselves available to answer questions and problem solve. I could not be happier with them!