Serko boosts efficiency and scalability by integrating Zendesk AI

Serko Limited is a global travel technology provider that helps companies manage business travel and expenses. Its online platform, Zeno, handles more than four million bookings annually from over 500,000 registered customers in 150+ countries. Matt Russell is Serko’s Customer Service Delivery Manager. In this video, he discusses the efficiencies gained by using Zendesk AI to summarize ticket threads and enhance communication for non-native English speakers. A Zendesk customer since 2021, he also shares how Zendesk has helped Serko effortlessly scale the platform to meet its growing business needs and shape its customer service strategy.