Partnering for progress: Exploring Zendesk’s Technical Community

Living in a digital world, our concept of community transcends geography to include the virtual spaces from which we connect, share, learn, and grow. This same notion of community has been a part of Zendesk for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies, and languages.

In years past, the Partner team at Zendesk hosted in-person and online Partner events to discuss product roadmaps and features to help customers find solutions to common pain points.

We’ve evolved the sessions with a digital-first mindset, leading us to unveil our digital Partner Technical Community: where content is available for everyone, all the time. As Global Director of Partner Services, I am thrilled to share a little bit more about this exciting addition to the Zendesk Partner ecosystem and the positive impact it will have on CX teams all over the globe.

Let’s dive into what it’s all about and what you, as Partners, can do on the platform.

What is the Zendesk Partner Technical Community?

The Partner Technical Community is a private online forum designed exclusively for our Zendesk Partners. It’s a space where Partners have access to a plethora of Partner resources and collaborative support. It’s your one-stop platform to enhance your Zendesk aptitude via collaboration, knowledge-sharing, and supporting other users.

What you can expect from the Community

The Community is designed to facilitate collaboration between Partners. You can start discussions, ask questions, share knowledge and expertise with other Partners, and provide complementary skills where needed. You can also browse existing discussions and participate in ongoing conversations.

The beauty of the Community is that it’s yours to shape. You can upvote topics, make comments, and subscribe to receive future updates from both Zendesk and other Partners. You may even highlight your own capabilities and offerings to help and inspire others, or you may use the platform as a way to request support from within the ecosystem.

While the Partner Community encourages interaction, Partner Connect—our dedicated portal—serves as your business’s hub, providing crucial resources such as in-depth product training, sales and marketing materials, and the ability to register deals and opportunities. Both platforms are designed to support your success as a Zendesk Partner, each serving a unique role.

Why join?

This platform gives you access to a network of like-minded individuals who share a passion for delivering exceptional customer experiences. The Community goes beyond being an information repository and collaboration platform—it makes those who use it better in their roles.

For example, we recently added a fantastic pre-sales demo by Partner Bricom to the Community, which not only highlighted the talent of this Partner but also set a benchmark for others to aspire to. Sharing this demo via the Community helped serve as inspiration for others who are on the path to becoming a “Solution Consultant Expert”—a Program requirement and credential earned by Partner Presales Solution Consultants. The shared post proved to be extremely popular with both new and existing Partners. Without the Community, generating this reach would not have been possible.

What’s on the horizon?

Our goal for this Community is to become a trusted source for Partners to support each other, share their successes and challenges, and work together in a supportive and safe environment. We’re looking forward to exciting new programming in the coming months, including Ask Me Anything (AMA) sessions with Zendesk experts in the Community to broaden its scope and allow our incredible Partners to leverage their unique perspectives to help us drive innovation together. So, get out there—start contributing and grow.

How to join

Send an email to PartnerServices@Zendesk.com with your request to join. The Partner Technical Community is open to all reseller Partners who have formally been onboarded into our Partner Program.