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Trends & Insights


CX Trendsetters are surging ahead—3 AI investments to close the gap

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Latest stories

Article
3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

Article
5 min read

The key to better customer relationships? Human-centric AI

Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…

Article
2 min read

Human-centric AI adoption powers startups to scale strategically

Leaner teams don’t have to mean lower impact—especially with AI as your advantage. And most consumers…

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Read the Zendesk Customer Experience Trends Report.

Reports
1 min read

Revolutionize work: 3 AI strategies driving productivity and satisfaction

Mariah Schuknecht, Vice President, People Operations at Zendesk, reveals how AI is transforming the workplace by…

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