Call centre software
What is computer telephony integration (CTI)? A guide
Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.
Article
8 min read
What is a cloud call center and how does it work?
What is a cloud call center? A cloud call center, or cloud-based call center, is a…
Article
4 min read
Lead your call center into the AI era with Zendesk voice
Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…
Article
AI call center: How voice and digital channels are changing CX
Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
1 min read
Guide to omnichannel contact centers
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
Article
What is a call center? Definition, types, and how they work
A call center is a team of customer service agents who field calls. Learn what it takes to build a call center that delivers top-tier customer experiences.
Article
23 min read
The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
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