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Infographic • 3 min read

Top retail trend to watch: Omnichannel CX

Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.

按: Staff Writer Erin Hueffner

最後更新: February 23, 2024

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalization and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.

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