Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building real relationships. It means listening to customers everywhere and engaging them with personality and transparency. It means understanding customers fully as people and building a business that can sincerely connect with people.
The new face of customer service was written to help you navigate and reap the benefits of this new world of service. Learn about:
The changing landscape of customer relationships
Rewards of the customer economy
Fundamentals of new customer service
