Customers want service that is both fast and human. Those two ideas might seem at odds with each other, but achieving this is possible with a omnichannel support strategy that factors in the strengths and limitations of each channel, as well as how customers prefer to use them.
最後更新: September 21, 2021
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
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